Our Admission Process

Making the Right Decision

During the admission process you will no doubt have many questions about life in your new home. We want you to make an informed decision that you and your family are comfortable with.

With our vast experience in the Residential Care industry, we understand the stress of admission can have on a potential resident looking to join our community.

From the first day you come to visit our home, our manager will offer expert advice on how to manage the admission process, by personally helping you with your paperwork, and liaising with government agencies. Our manager will do as much of this work on your behalf as possible, and keep you informed at every step of the way.

Our first priority is ensuring that you, as the person requiring care, receives the exact care that you require for your situation.

Coping with Difficult Situations

The natural feelings of guilt and uncertainty within families can sometimes make your moving into care a little stressful. Our managers are practiced in supporting families through the move into our community with tact and grace.

Families need to know that helping  a parent into care is OK. Knowing that a loved one will receive care around the clock from qualified professionals is, in fact, a huge comfort for everyone. We provide full service in our homes – laundry, meals, cleaning, and hygiene, allowing you to focus on what’s important in life, your loved ones. And with very flexible visiting hours, you don’t have to worry about a thing.

Moving into Your New Home

You can arrange to move your belongings into your room before your admission date, meaning that you will be right at home from the very first day of your stay with us. We encourage all new residents to bring along personal belongings and to customise their space. Our aim is to make you feel welcome and accommodate you in any way that you need.

One of the ways we like to think of caring is that we are guests in your home and not the other way around!