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What is Hospital-Level Residential Care?

While Hospital-level care is usually provided within facilities we commonly call ‘rest homes’, it differs from rest home care because of the more sophisticated medical care provided to the resident. Monte Vista understands that hospital-level care requires specialised clinical expertise and equipment to manage the complex needs of each resident.

Nurse injecting a patient in hospital

What you should expect

Hospital-level residential care also differs from the care provided in public hospitals, where the approach emphasises a traditional medical model which does not necessarily focus on the total wellbeing of the patient. By contrast, hospital-level care in a residential setting is holistic, attending to the resident’s medical conditions, their lifestyle, as well as their emotional and social choices.

Confidence in Staff

‘Great care’ really is provided by ordinary people doing great things. Care is always personal, and is best provided by warm, empathetic, friendly, and above all, well-trained and competent carers who are skilled at getting to know you and your preferences.

The competence of our care staff and our clinical leaders is exceptional, enhanced through regular training specific to providing hospital-level care and managing complex situations specifically in older people.


‘Great care’ really is about being informed. We discuss issues and address them quickly, proactively, and responsively. By keeping you fully informed of the progress of your condition, your medication, and how any discomfort and concerns can be managed, you will always know and understand what is happening and be assured of the treatment you are receiving.

If you wish your families and loved ones to be involved and informed of your care we will communicate with them as a key part of your care. We care in partnership with you and ask for your preferences, and then offer you meaningful choices based on what matters to you.


‘Great care’ really is about a team of experts working together. Great care is achieved by putting your needs first – always, and not letting the complexity of clinical care get in the way. This takes great skill.

We are an around-the-clock service – there is no such thing as ‘after hours’. We have a network of experts on call 24 hours a day. We always have a nurse on duty.

I have been assessed for needing hospital-level care, what does this mean?

This is a specific type of care focussed on maximising quality of life, whilst managing complex medical conditions that require around-the-clock nursing assistance. This type of care is sometimes needed by older persons.

pharmacist with medication at in house care facility at Monte Vista

What You Need to Consider Before Making a Decision

Receiving the best care from the right facility should be positive, life-affirming, and delivered within the assurance of high clinical standards.  There are three keys to our care that help guarantee our promise to you ‘to provide the best hospital-level care’.

Resident-Centred Approach

Our approach to care is focussed on enhancing your quality of life; creating purpose in your time with us, and giving you the space to build lasting memories with your loved ones.

As different providers of hospital care will have different philosophies in how they approach your care, it really does matter that you choose a provider you feel confident will focus on what matters to you.

Our approach

Our approach to care is about being receptive, responsive, and proactive in delivering your needs, addressing your worries, and doing our best to put things back on track if you have had an upset or setback along the way.

pills in a pill packet

Expert Clinical Care

Our clinical expertise focuses on supporting you with a safe environment and then managing your physical needs in line with your preferences.

Caring at the hospital level is much more complex than most people realise, and is best provided by a  multi-disciplinary team of expert practitioners working together collaboratively to effectively deliver your care.  If done well, this care means you can spend more time focussing on what matters to you, and less time worrying.

Clinical Safety

We understand you have fears and anxieties, and that you need to feel safe. Our clinical expertise will give you just the peace of mind you are looking for.

Our leading-edge IT system is the foundation to creating a clinically safe environment for both our residents and staff alike. This system enables our staff to collaborate, share, and compare treatments and therapies with their colleagues and supervisors across the TerraNova group.

Our ability to connect using online tools means our staff and residents are always supported by the larger  network of clinical expertise, resulting in only the best care decisions being offered to our residents.

Our use of these comprehensive tools places our ability to create a clinically safe environment beyond what can normally be expected in a residential care facility. Our continued investment to further develop these tools sets us apart as a leading organization in the use of technologies to direct and support our care.

nurse helping a patient in our care facility at Monte Vista


“I liked the smiles and happy people I saw on my initial visits to Monte Vista Residential Care. I could see by the positive feedback from people who were already staying here and loving it that this was a place that people were happy to live in. Monte Vista has good food, a caring staff and an attractive garden. It is warm and friendly and gives peace of mind to the family who can take a break from worrying about me. I feel safe at night and don’t have to worry about falling, cooking, my health or bills.”


“I enjoy the fact that independence is encouraged. This means I can come and go as I please. I enjoy the staff, the meals and the extras that they do for us. I was pleased to be asked to be the Māori Advocate for Monte Vista and it’s good to see that the staff are learning about all cultures.”


“I was in hospital and was unable to cope at home, so my daughter and I decided I would come to Monte Vista. I wouldn’t go to any other place in Taupō!! I get on so well with all the staff, they are marvellous. We have lots of fun and laughter. I feel so secure here, and warm and happy. I think I have the best room at Monte Vista because of the view of the mountains and lake. My family visit often and they are happy that I feel so settled. I enjoy the entertainment, especially the line dancers and the lady who comes to play the piano accordion. Every Monday the Piano Ladies come and we all do lots of singing. Kath and I always sing the Monte Vista theme song, which is ‘It’s a Long Way to Tipperary"


“What I like most about Monte Vista Residential Care is the scenery. I have people to talk to so I am not left on my own feeling lonely. I also enjoy the peace and quiet. Monte Vista has a friendly and listening staff and a good standard of care. I recommend living here because of the atmosphere. I liked the positive feedback from all the people who were already staying here and loving it.”