Skip to content
Talk to us: (07) 378 0182

Without a medical degree, it is very difficult to understand what medical care really involves.

Often the names of procedures are more difficult to pronounce than they are to perform! It is with this in mind that we want to give you a general overview on this website of the main qualities of our great medical care. We have specific initiatives in providing great care listed below, which affect all of our residents. We work to actively identify what type of care or intervention our resident needs, and act accordingly.

nurse giving an injection

Quality of Life

We also understand that people who come to us often have complex conditions and needs, which may be difficult to understand. Our medical care is focused on firstly understanding, and then treating conditions in the best way possible. We do everything within our power to alleviate pain, increase mobility, and enhance the quality of the lives of our residents. With a team of specialist medical practitioners on call, you never have to doubt that your needs are going to be attended to.

What does it take to provide Great Medical Care?

Providing great care is a three-part process, with all parts equally important. Firstly, it all starts with staff – we cannot provide exceptionally good care without recruiting and training nurses who are passionate, and competent, in providing care. Secondly, we equip our clinical staff with comprehensive tools and training to keep them at the top of their game. The third part is working within a controlled and up to date set of best practice, policies, and procedures, to ensure we only do our best at all times. We are proud to have all three of these elements firmly in place, resulting in consistently great care to all our residents.

on site nurse in our care facility in our retirement village

Our Specialists

Whilst we have a full complement of competent nursing staff in all our homes, we may also bring specialists into our homes from time to time depending on the needs of our residents. These specialists include, but are not limited to:

  • Wound Care Specialists
  • Various types of Therapists
  • Doctors / Physicians
  • Palliative Care Specialists

24/7 Care

Monte Vista’s residential care nurses really are something special. You are in safe hands.

Monte Vista provides nursing cover – 24 hours a day, 7 days a week, 365 days a year

We guarantee to always have a Registered Nurse on duty. This means that qualified and competent medical assistance, as well as peace of mind, is always available.

Each of our nurses are supported by an on-call network of senior clinical staff at their site and across all our sites. This means our Nurses are never alone, regardless of what day or time it is.

Rn 1

Exceptional Nurses

Monte Vista is proud to boast of a team of exceptional nurses. We take great care in selecting and training our nurses, and then continually training them further to ensure their skills are exceptional.The nursing team is led by our Clinical Coordinator who oversees the quality of the day-to-day care unit. The Clinical Coordinators are in turn assisted by our Clinical Quality and Risk Advisor, whose role it is to continuously monitor and advance the quality of our level of care.

Communicating Your Needs

A big concern for residents and families is continuity of care, or that staff on one shift will adequately communicate the needs of residents to staff starting the following shift. This is an obvious danger area, as miscommunications could lead to serious complications in the quality of care provided. Because of this, we maintain a large focus on ensuring all care staff knows exactly what and how to communicate resident needs to their colleagues on the following shift. We also offer periodic courses to help equip our staff with the tools they need to communicate effectively.

nurse pushing a resident out on a walk

Managing Falls

Many residents come to us after suffering a serious injury caused by a fall. Falls remain one of the leading causes of hospitalization for the elderly, and therefore we have a serious focus on minimizing falls within our homes. Our carers can assist with walking and mobility, and our physiotherapists actively work to restore mobility and prevent falls.

Managing Your Medication

All the medication you require will be delivered to our home, just for you. Our nurses will help you with all your medication needs, and your medication will not be shared with any other resident. You don’t have to worry about a thing.

Managing Your Pain

We know constant pain seriously affects the  quality of anyone’s life. Managing pain is a large focus of our care, and our comprehensive pain management procedures are designed to help ease discomfort in any way possible. Our physiotherapy services are also specially designed to ease discomfort and increase movement.

Get in contact with our team at our Taupō retirement village for an obligation-free conversation about our care


“I liked the smiles and happy people I saw on my initial visits to Monte Vista Residential Care. I could see by the positive feedback from people who were already staying here and loving it that this was a place that people were happy to live in. Monte Vista has good food, a caring staff and an attractive garden. It is warm and friendly and gives peace of mind to the family who can take a break from worrying about me. I feel safe at night and don’t have to worry about falling, cooking, my health or bills.”


“I enjoy the fact that independence is encouraged. This means I can come and go as I please. I enjoy the staff, the meals and the extras that they do for us. I was pleased to be asked to be the Māori Advocate for Monte Vista and it’s good to see that the staff are learning about all cultures.”


“I was in hospital and was unable to cope at home, so my daughter and I decided I would come to Monte Vista. I wouldn’t go to any other place in Taupō!! I get on so well with all the staff, they are marvellous. We have lots of fun and laughter. I feel so secure here, and warm and happy. I think I have the best room at Monte Vista because of the view of the mountains and lake. My family visit often and they are happy that I feel so settled. I enjoy the entertainment, especially the line dancers and the lady who comes to play the piano accordion. Every Monday the Piano Ladies come and we all do lots of singing. Kath and I always sing the Monte Vista theme song, which is ‘It’s a Long Way to Tipperary"


“What I like most about Monte Vista Residential Care is the scenery. I have people to talk to so I am not left on my own feeling lonely. I also enjoy the peace and quiet. Monte Vista has a friendly and listening staff and a good standard of care. I recommend living here because of the atmosphere. I liked the positive feedback from all the people who were already staying here and loving it.”