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Making the most of life, your way

cooking at Monte vista rest home

Resident Focused Care

Our resident focused model of care is just that – care that is wholly focussed on increasing the total wellbeing of our residents physically, emotionally, psychologically, and spiritually.
You should expect nothing less than a total concern for your wellbeing from any residential care home. Your new home is more than just a bedroom; it is a place where individuality, choices, socializing, hopes and dreams are celebrated by staff who works towards one goal – to positively increase the quality of your life.

Often when thinking of care, we conjure up images of doctors and nurses scurrying around with medical equipment, racing from one resident to the next performing procedures and filling out charts. This view of care can be depersonalised, treating the person as an object, with this often adding unnecessary anxiety and stress onto an already difficult situation. We do not believe that this is care, instead, we place the total wellbeing our residents at the heart of everything we do.

Your Preferences Matter

While caring for the physical needs of our residents does represent a significant portion of our daily efforts, this is only one part of providing great care. Our philosophy of care holds us accountable for the wellbeing of the entire person in our care, taking into account individuality, needs, wants, dreams, and working with you to understand how we can help improve the quality of your life.

We focus on offering you choices, engaging with you, and asking you about your preferences. We work hard, focusing on the strengths of our residents to bring out the best in them, and celebrate individuality. Care should be life-affirming, and it is this philosophy that is central to our mission here at Monte Vista.

our resident cooking at her rest home


“I liked the smiles and happy people I saw on my initial visits to Monte Vista Residential Care. I could see by the positive feedback from people who were already staying here and loving it that this was a place that people were happy to live in. Monte Vista has good food, a caring staff and an attractive garden. It is warm and friendly and gives peace of mind to the family who can take a break from worrying about me. I feel safe at night and don’t have to worry about falling, cooking, my health or bills.”


“I enjoy the fact that independence is encouraged. This means I can come and go as I please. I enjoy the staff, the meals and the extras that they do for us. I was pleased to be asked to be the Māori Advocate for Monte Vista and it’s good to see that the staff are learning about all cultures.”


“I was in hospital and was unable to cope at home, so my daughter and I decided I would come to Monte Vista. I wouldn’t go to any other place in Taupō!! I get on so well with all the staff, they are marvellous. We have lots of fun and laughter. I feel so secure here, and warm and happy. I think I have the best room at Monte Vista because of the view of the mountains and lake. My family visit often and they are happy that I feel so settled. I enjoy the entertainment, especially the line dancers and the lady who comes to play the piano accordion. Every Monday the Piano Ladies come and we all do lots of singing. Kath and I always sing the Monte Vista theme song, which is ‘It’s a Long Way to Tipperary"


“What I like most about Monte Vista Residential Care is the scenery. I have people to talk to so I am not left on my own feeling lonely. I also enjoy the peace and quiet. Monte Vista has a friendly and listening staff and a good standard of care. I recommend living here because of the atmosphere. I liked the positive feedback from all the people who were already staying here and loving it.”