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About us

Our team are dedicated to enhancing the lives of those in our community and transforming the retirement and aged care experience. As the the first locally owned and operated facility in Aotearoa we are passionate about redefining what it means to care for our kaumatua/elders in an holistic manner. Here at Monte Vista we focus on working with purpose and connection in a way that is unique to the people we care for within the rohe of Ngati Tuwharetoa. No matter your role within the Monte Vista whanau/family, we all share the same dedication to provide expert and personalised care for the people that once cared for us.

Meet our manager,
Shona Richardson

Shona Richardson has been a part of the Taupo community for over 30 years, and commenced as the Monte Vista Manager on 7 January 2022. She has a wealth of experience in the health sector having worked at Monte Vista previously caring for residents, whanau and managing staff for over six years. Shona shares her knowledge, having worked at Taupo Hospital and with Tūwharetoa Health as the Well Child Tamariki Ora nurse. Recently graduated with a Postgraduate certificate in specialty nursing – Primary health. Shona is dedicated and strives to continue safe and effective service to Monte Vista residents, whanau and staff.

ShonaMeet Shona

With over ten years experience as a Registered nurse, Shona has joined the Monte Vista team as the new Manager. Her compassion for the role shows in abundance! She is dedicated in more ways then one in not only supporting her staff but shows kindness and understanding to residents and whanau alike. Shona continues to grow and thrive along side her amazing team.

Smriti MainMeet Smriti

Smriti Chalise is our lovely Clinical Coordinator (CC). After joining Monte Vista in 2015 as a Registered Nurse she took on the lead role as CC in early 2021 and is passionate about our residents. Originally from Nepal, Smriti loves being part of the Monte Vista team here in Taupo, where she lives with her family.


NatalieMeet Natalie

Natalie has years of experience working with finance in her homeland of South Africa and here in NZ. Natalie and her family enjoy living in Taupo and we excited for her to be a part of our Monte Vista team. She is always friendly and happy to answer and financial/admin queries with a welcoming attitude.



IvanaMeet Ivana

Ivana has been in the Monte Vista team since 2016. Originally from from Slovakia, Ivana has been in NZ for 26 years. She welcomes you with a friendly and positive attitude as you walk through the door and always goes the extra mile. She is sensitive to others needs and this makes her a great asset for Monte Vista and the admin team!


RaewynMeet Raewyn

Every life is worth living and is a treasure to be able to walk along side those who have experienced it! Meet our beautiful Activities Coordinator Raewyn. She has an energy and passion for our people. She takes an holistic approach when delivering her activities program, taking into account residents individual and cultural needs. Not to mention her flare for functions! An event extraordinaire!

RoimataMeet Roimata

Meet our Kaiarihi Roimata! She is outgoing and vibrant with a kind and caring side that is revealed in her laughter and smile. Roimata has been with us in the kitchen for many years and has now also taken on the role of kaiarihi to awhi residents and whanau with the transition into care and to support the Monte Vista team culturally. Her charisma is contagious!



“I liked the smiles and happy people I saw on my initial visits to Monte Vista Residential Care. I could see by the positive feedback from people who were already staying here and loving it that this was a place that people were happy to live in. Monte Vista has good food, a caring staff and an attractive garden. It is warm and friendly and gives peace of mind to the family who can take a break from worrying about me. I feel safe at night and don’t have to worry about falling, cooking, my health or bills.”


“I enjoy the fact that independence is encouraged. This means I can come and go as I please. I enjoy the staff, the meals and the extras that they do for us. I was pleased to be asked to be the Māori Advocate for Monte Vista and it’s good to see that the staff are learning about all cultures.”


“I was in hospital and was unable to cope at home, so my daughter and I decided I would come to Monte Vista. I wouldn’t go to any other place in Taupō!! I get on so well with all the staff, they are marvellous. We have lots of fun and laughter. I feel so secure here, and warm and happy. I think I have the best room at Monte Vista because of the view of the mountains and lake. My family visit often and they are happy that I feel so settled. I enjoy the entertainment, especially the line dancers and the lady who comes to play the piano accordion. Every Monday the Piano Ladies come and we all do lots of singing. Kath and I always sing the Monte Vista theme song, which is ‘It’s a Long Way to Tipperary"


“What I like most about Monte Vista Residential Care is the scenery. I have people to talk to so I am not left on my own feeling lonely. I also enjoy the peace and quiet. Monte Vista has a friendly and listening staff and a good standard of care. I recommend living here because of the atmosphere. I liked the positive feedback from all the people who were already staying here and loving it.”